Refund policy

For Returns, Exchanges & Cancellations

Effective date: 1 August 2025
Support: customercare.parkline@gmail.com

Overview

  • We want you to love your Parkline purchase. If something isn’t right, you can request a return/refund or exchange within 6 Hours of delivery. All requests must be pre-approved via email.

Eligibility & Condition

  • Items must be unused, in original packaging, with all tags, accessories, and inserts, and in resalable condition.
  • Products marked “Final Sale” are not eligible for return/exchange.
  • Misuse, improper handling, or wear voids eligibility.
  • Returns are accepted only if product quality, packaging, and condition are intact after inspection.

How to Initiate a Return/Exchange (Pre-Approval Required)

  1. Email customercare.parkline@gmail.com within 6 hours of delivery.
  2. Use subject: “Return/Exchange Request – Order #[ORDER_ID]”.
  3. Include: your name, phone number, reason, clear photos (and unboxing video if available).
  4. Once approved, we’ll share clear return instructions and the return address or step-by-step reverse pickup guidance (where available).

Note: Returns without pre-approval aren’t eligible for refund or exchange.

Damaged, Defective, or Tampered Parcels

  • If the outer packaging looks tampered/damaged at delivery, do not accept the parcel and notify us immediately.
  • If you discover damage/defect after delivery, email us within 6 hours with photos (and, if possible, an unboxing video).
  • If the issue is confirmed to be Parkline’s error/defect, Parkline will bear reverse shipping costs.

Reverse Pickup & Return Shipping

  • Reverse pickups may not be available in all PIN codes; where unavailable, you may be asked to ship the item manually (we’ll share instructions).
  • If the issue is not Parkline’s fault (e.g., wrong product selected by customer), the buyer may need to cover return shipping.

Exchanges

  • Exchanges are permitted within the same product category and subject to availability.
  • If the requested exchange item is unavailable, we’ll process a full refund (per refund terms below).

Inspection & Processing Timelines

  • All returns are quality-inspected upon arrival.
  • Inspection time: typically 2 business days (Mon–Sat, excluding public holidays).
  • Once approved, we proceed with the exchange or refund as requested.

Refunds

  • Refunds are issued only to the original payment method (no store credit).
  • Initiation: within 2–5 business days after inspection approval.
  • Bank reflection: typically 7–12 business days, depending on your bank/issuer.
  • Shipping/COD fees are non-refundable unless the return is due to a Parkline error.

Cancellation Policy

  • Before Dispatch: You can cancel your order within 2 hours of placing it by emailing customercare.parkline@gmail.com with subject “Cancellation Request – Order #[ORDER_ID]”.
  • After Dispatch: Orders cannot be cancelled. (If needed, you may request a return after delivery per this policy.)
  • COD Orders: If a COD parcel is refused or becomes RTO (Return to Origin), reshipping charges may apply for redelivery. Any COD fee (if charged at checkout) is non-refundable.
  • Prepaid Cancellation Refunds: Initiated within 2–5 business days of approval; bank reflection 7–12 business days.

Additional Notes

  • Reverse shipping coverage: Parkline covers it only for confirmed defects/errors on our part.
  • Repeated or abusive return behavior may be declined.
  • PIN-code coverage: Reverse pickup availability varies by location.
  • Policy updates: Terms may change without prior notice.
  • Prescription eyewear: Not currently sold by Parkline; such returns do not apply.